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Would fully recommend to anyone out there.įrom the first contact until now, I honestly cannot fault the team at caught on camera.

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This company is truly so professional and at an Elite level from customer service, installation and equipment used.

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Mt Parents, after this Ordeal of the break in and what they had been through, did not really want to move back into the house, well down to the full team at Caught On Camera, i am delighted to say that my Parents were back in the day the team finished their two day installation. I also had day to day full updates from Jackey in the office which were so re assuring and extremely helpful.

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Next day 1st thing we had Shev turn up to fit the Alarm and sensors, again like the others, explained word for word how to use all the ( very easy ) equipment.

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Matt, Adam and Billy, turned up the next day to install the security cameras, the workmanship is a credit to your company and really how each individual just cracked on and made such a neat and professional job. I had rung round and spoke with 5 other companies, the professionalism from Jay was very clear from the outset that this was the company to make my parents feel safe in their own home again. I contacted Caught On Camera after my Parents has been broken into which was a very violent and traumatic. Give us a call today.ĮLITE LEVEL AND PROFESSIONAL SERVICE. We are the leading suppliers and installers throughout these areas and provide each and every customer with high quality CCTV security systems to cater to a range of budgets for domestic, commercial, industrial and retail customers. Take confidence in our team here at Caught On Camera – we’re here to provide you with experience, simple instruction and a helpful, friendly service.Ĭaught On Camera is proud to provide first-rate services to people in the areas of Essex, London and the South East, including Epping, Barnet, and Cambridge. If you’re ever unsure, seek help from an expert who can help you every step of the way. Call manufacturer or remote monitoring provider for support A factory reset can be done simply by pushing a paperclip into the pinhole reset button located at the back. This can be a drastic thing to do as you can lose all of your history but this process will help to troubleshoot any issues. Make sure that the cables are straight and firmly intact, because if there are knots or loose cables this could be the root of your problem. Sometimes it’s the first thing we do – turn the system off for 10-20 seconds and input your settings again. You can do this by connecting to VMS and accessing the camera’s web page. See to it that your camera is up to date. If you have more than one camera you need to make sure that they have different IP addresses as this can stop you from accessing one or all cameras.

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It is possible to cross reference MAC and IP addresses using the ARP. Check ARP tablesĬheck Address Resolution Protocol (ARP) tables, usually located on the outside of the camera.

If this is the cause, you will want to refer to the manual. If you can ping the camera but find yourself unable to connect then it’s possible that you have typed in the wrong login or password. If you do see the camera on the network, attempt to connect using your browser. If it does, check to see if the device you are using is on the same network as your camera. You may see either ‘Request Time Out’ or ‘Destination Host Unreachable’ appear on the screen. When this pops up, you will be asked to type in ‘ping’ and your IP address. Type ‘cmd’ into windows search engine and this should open a DOS command prompt. Once you find your address you will be able to ‘ping’ it using your laptop or smartphone to test the strength of the connection. Discover and ping cameraįind out your camera’s IP address by checking the camera’s directory. Should your camera be powered via electricity and not battery, you will want to check that the camera is receiving the appropriate wattage as a complicated camera such as a pan-tilt-zoom, will require more watts that a normal plug will supply. If the LEDs on the camera are not lighting up, you should check to see if the camera is powered externally (plugged into the wall). Internet protocol (IP) cameras generally have LED indicators that are used for transmitting data across to the network but this might be hidden inside the camera.

Sometimes a problem can be as simple as a disconnected lead and it might even be that the network is currently down. It can be hard understanding the problems that occur with your CCTV, which is why our friendly team have put together a guide to help you to fix the issues. 10 Common CCTV Problems and How to Fix Them